For example, the sales unit should be aware of how many products are there in the inventory and the inventory department should be aware of how much products are in the middle of manufacturing and the manufacturing unit should be aware of the raw materials available for further manufacturing. If these data are properly communicated, then the productivity of the company can be increased to a huge level.

Synchronizing the information is of most important to manufacturing company because every part of their business units requires communication with the other part. In order to achieve this synchronicity usage of Enterprise resource planning software is necessary. Enterprise resource planning software is designed specifically to integrate all data available across the company and produce meaningful result from the data. Every data is collected and integrated into a unified system.

Though enterprise resource planning is an integrated system, it requires many software and hardware modules for its functionality. If the requirements posed by the vendors who provide enterprise resource planning software are successfully met the company, then the ERP system implementation should be successful. There are a very few challenges involved in the ERP implementation. If those hurdles are crossed and if the ERP system in is installed successfully, then it is definitely going to serve the company in raising the productivity to a high level.

Here are some of the benefits which the enterprise resource planning software gives to its clients specifically to the manufacturing companies:
1. Integrated service – ERP systems helps in integrating the data and providing synchronized service to its users.

2. ERP systems require feeding of data only once. When data is fed to one of the systems, then it gets automatically populated to every part of the software in no time.

3. The amount of paper work required is reduced to a huge amount. There is no need to keep loads of records in paper to keep track of the company’s performance. There are lots of applications and customizations available with the tool itself which could produce reports with a single click.

4. The inventory cycle time can be reduced to a huge level. The inventory cycle is the time taken for the product to get fully manufactured and delivered to the customer. Reduction in inventory cycle time means increase in the production. With this, the satisfaction level of the customer gets improved and also attracts more customers.

5. Labor costs are reduced to a considerable amount of time. With the availability of data in real time managing employees and managing real time production data can be in control.

6. Production time can be decreased with the usage of enterprise resource planning software. It helps in eliminating repetitive process and helps in breaking down the production time.

These benefits over takes some of the minor disadvantages of the ERP software and because of this reason many companies opt for enterprise resource planning rather than any other methods.

However it is increasingly becoming clear that social media is a particularly powerful tool in the struggle to obtain relevant business intelligence as well as to communicate with existing customers and potential customers. This article touches on some of the new opportunities for businesses to interact with users of social media as well as understanding what they are saying about the markets.

A cryptic comment or a customer complaint can go viral within minutes. We have heard of those employees who sent unfortunate emails that became global. Other employees used FaceBook to say uncomplimentary things about their colleagues or employers and ending up losing their jobs. Previously these issues could be contained within the normal customer service channels. These days that is not always possible.

Users of social media and bloggers can devastate a customer by merely highlighting problems that occur. A case in point is that of a well known supermarket where one of the employees was caught on camera misusing some of the products intended for consumption by the customers. Apart from the normal disciplinary processes, the supermarket had to launch a concerted social media campaign to try and rebuild their reputation. Even people who did not use social media ended up becoming aware of the issue through the print media that picked up the story.

It is no longer acceptable for senior managers to ignore social media as a means of obtaining business intelligence. The first stage is to make sure that there is a social media presence for the company on most of the major social media networks.

This can be achieved via the use external agency staff or in-house employees who monitor what is happening to the brand. They will note perceptions and gather management information that should feedback into the business intelligence structures.

Once a presence has been established the company can do one of two things. First of all it can work to enhance its message and publicity through creating its own buzz on the net. This does not necessarily have to involve advertising.

Product reviews and invitations for customer feedback have been known to attract quite large followings. This enables the firm to access the online market and retain some control over its image and brand awareness. The second route is to look at the possibilities of countering any negative perceptions as well as reacting to negative feedback through corrective management action.

Businesses can also use social media to enhance user experiences by acting on customer feedback and offering alternative experiences. One example is that of the airline reviews through which previous customers can place comments about their travels and how they were treated. Good business intelligence should use this opportunity to tell their side of the story as well. If the problems that have been identified and improvements are being made, then it is up to business intelligence champions to publicize this within the social media world.